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We want to be mindful of our team's well being during this unprecedented time. Your order may incur a slightly longer processing and/or shipping time. Thank you for your patience.
We want to be mindful of our team's well being during this unprecedented time. Your order may incur a slightly longer processing and/or shipping time. Thank you for your patience.

Returns Policy

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@tycaie.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and mail your return the following address:

TYCA Import & Export

Attn: Returns

RMA #

15036 SW 39th St

Davie, FL 33331

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 number of days to process returns days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

Please Note

  •  Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@tycaie.com